Terms of Service

Last Updated: 01-07-2026

Welcome to SHEOM™. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

1. Introduction

These Terms of Service govern your use of the SHEOM™ website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old.
  • You are legally capable of entering into binding contracts.
  • The information you provide is accurate and complete.

3. Products and Availability

SHEOM™ offers scented candles, incense products, and related fragrance products. We reserve the right to:

  • Modify product offerings
  • Discontinue products
  • Change pricing without prior notice
  • Limit quantities available for purchase

All products are subject to availability.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR). Prices may change without prior notice. Applicable taxes and shipping charges will be calculated at checkout where applicable. We strive for accuracy; however, pricing errors may occasionally occur. In such cases, we reserve the right to cancel or refuse orders placed at an incorrect price.

5. Orders and Acceptance

Placing an order does not guarantee acceptance. An order is considered accepted only when:

  • Payment has been successfully received, and
  • You receive an order confirmation email from SHEOM™.

We reserve the right to cancel orders due to:

  • Product unavailability
  • Payment issues
  • Suspected fraudulent activity
  • Incorrect pricing or product information

6. Payment

We accept payments through authorized third-party payment providers. SHEOM™ does not store complete credit card, debit card, or banking information. All payment transactions are subject to the terms and security policies of the payment provider.

7. Shipping and Delivery

Delivery timelines are estimates and may vary depending on location, courier services, and unforeseen circumstances. SHEOM™ is not liable for delays caused by:

  • Courier partners
  • Weather conditions
  • Government restrictions
  • Force majeure events

Please refer to our Shipping Policy for complete details.

8. Returns and Refunds

Returns, replacements, and refunds are subject to our Return & Refund Policy. Customers are encouraged to review the policy before making a purchase.

9. Product Usage and Safety

Our candles and incense products must be used responsibly.

Candle Safety

  • Never leave a burning candle unattended.
  • Keep away from children and pets.
  • Place on a heat-resistant surface.
  • Keep away from flammable materials.
  • Follow all safety instructions provided with the product.

Incense Safety

  • Burn in a suitable incense holder.
  • Use in a well-ventilated area.
  • Keep away from children, pets, and flammable materials.

SHEOM™ shall not be responsible for damage, injury, or loss resulting from improper use of products.

10. Intellectual Property

All content on this website, including but not limited to: SHEOM™ name, Logo, Product names, Images, Graphics, Website design, and Text content is the intellectual property of SHEOM™ and may not be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems or data
  • Disrupt website functionality
  • Submit false or misleading information
  • Engage in fraudulent transactions

Violation of these terms may result in termination of access to the website.

12. Limitation of Liability

To the fullest extent permitted by law, SHEOM™ shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of data arising from the use of our website or products.

13. Disclaimer

Products are intended for fragrance and ambiance purposes only. Actual fragrance perception, burn performance, and product appearance may vary slightly due to handcrafted production methods and natural ingredients. Product images are for illustrative purposes and may differ slightly from the final product.

14. Privacy

Your use of our website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information as described in the Privacy Policy.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

16. Changes to Terms

SHEOM™ reserves the right to update or modify these Terms of Service at any time without prior notice. Updated terms will be posted on this page with the revised effective date.

17. Contact Information

For questions regarding these Terms of Service, please contact:

SHEOM™
Email: sheomofficial@gmail.com
Address: Delhi, India