Privacy Policy

Last Updated: 01-07-2026

SHEOM™ is a fragrance brand owned and operated by House of Sheom. This Privacy Policy explains how House of Sheom (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit the SHEOM™ website, place an order, communicate with us, subscribe to marketing communications, or otherwise interact with our services. By using our website, your personal information will be handled in accordance with this Privacy Policy and applicable laws.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect information including your name, email address, phone number, billing address, shipping address, order and transaction details, products purchased, payment status, refund or replacement information, customer-support communications, marketing preferences, and other information you voluntarily provide to us. We may also automatically collect certain technical and usage information, including your IP address, browser type, device information, operating system, pages viewed, referring URLs, website interactions, cookies, and similar technologies.

2. How We Collect Information

We may collect personal information directly from you when you place an order, contact us, subscribe to marketing communications, submit information through our website, or otherwise interact with SHEOM™. Certain information may also be collected automatically through cookies and similar technologies or received from service providers involved in operating our website, processing payments, fulfilling orders, delivering shipments, providing analytics, preventing fraud, or supporting our business operations.

3. How We Use Your Information

We may use personal information to process and fulfil orders, arrange shipping and delivery, provide order and tracking updates, process refunds or replacements, communicate with you regarding purchases, provide customer support, respond to inquiries, operate and improve our website, understand website usage, personalize customer experiences where appropriate, maintain website security, detect or prevent fraud and unauthorized transactions, maintain business and transaction records, comply with legal or regulatory obligations, and send marketing communications where you have provided the required consent or where otherwise permitted by applicable law.

4. Payments

Payments made through the SHEOM™ website are processed by authorized third-party payment service providers. House of Sheom does not directly store complete credit card, debit card, UPI, or banking credentials. Payment providers may collect and process information required to complete transactions in accordance with their own terms, privacy policies, and security practices.

5. Sharing of Personal Information

We do not sell or rent your personal information. We may share personal information where reasonably necessary with service providers that assist us in operating our business, including e-commerce and website service providers, payment processors, shipping and logistics partners, customer communication providers, marketing and analytics providers, hosting, technology and security providers, and professional advisers. We may also disclose information where required by applicable law, regulation, legal process, or governmental authority, or where reasonably necessary to protect our rights, customers, business, or services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable essential website functionality, remember preferences, understand how visitors interact with our website, improve performance, provide analytics, and support advertising or marketing activities where applicable. Cookies may include strictly necessary, functional, analytics, and marketing technologies. Where applicable, you may manage certain cookie preferences through the privacy or cookie controls available on our website or through your browser settings. Disabling certain cookies may affect some website functionality.

7. Marketing Communications

Where you have opted in or where otherwise permitted by applicable law, we may send communications regarding new product launches, collections, offers, brand announcements, and other SHEOM™ updates. You may unsubscribe from email marketing at any time using the unsubscribe option provided in the communication. Where other communication channels are used, available opt-out mechanisms may also be provided. Withdrawing from marketing communications will not prevent us from sending necessary transactional communications relating to your orders or customer-service requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law. This may include retaining information necessary to fulfil orders, maintain transaction and accounting records, comply with tax and regulatory requirements, resolve disputes, prevent fraud, enforce agreements, and protect our legitimate business interests. Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure, and we therefore cannot guarantee absolute security.

10. Your Privacy Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including the right to request access to information concerning your personal data, request correction or updating of inaccurate or incomplete information, request erasure where applicable, withdraw consent where processing is based on consent, opt out of marketing communications, and raise a grievance regarding the handling of your personal information. Certain requests may be subject to legal, regulatory, accounting, fraud-prevention, or other legitimate retention requirements. To submit a privacy-related request, please contact us using the details provided below.

11. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, social-media platforms, payment services, logistics providers, or other external services. These third parties may collect or process information according to their own privacy policies and practices. House of Sheom is not responsible for the independent privacy practices, security, availability, or content of third-party websites or services, except to the extent required by applicable law.

12. International Processing

Some technology, e-commerce, analytics, payment, communication, or other service providers used in connection with the SHEOM™ website may process or store information in locations outside India. Where personal information is transferred or processed internationally, we will handle such processing in accordance with applicable legal requirements and any restrictions governing cross-border transfers of personal information.

13. Children's Privacy

The SHEOM™ online store is intended for individuals who are legally capable of entering into transactions or who use the website under appropriate parental or guardian supervision. We do not intentionally seek to collect personal information from children in circumstances prohibited by applicable law. If you believe that personal information relating to a child has been provided to us improperly, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements. Any revised Privacy Policy will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

15. Contact and Privacy Requests

For questions, concerns, privacy requests, or grievances regarding this Privacy Policy or the handling of your personal information, please contact:

House of Sheom
Operating under the brand SHEOM™
Email: support@sheom.co.in
Address: Sector 35, Rohini, Delhi, India - 110039