Shipping Policy
At SHEOM, we strive to deliver your order safely, securely, and efficiently across India.
Order Processing
Orders are typically processed and dispatched within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping Charges
- Orders below ₹1,499: ₹99 shipping fee
- Orders of ₹1,499 and above: Free Shipping
Any applicable shipping charges will be clearly displayed at checkout before payment.
Payment
SHEOM currently accepts prepaid orders only.
Cash on Delivery (COD) is not available. All orders must be paid in full using the payment methods available at checkout.
Delivery Timelines
Estimated delivery timelines after dispatch are:
- Metro Cities: 2–5 business days
- Non-Metro Cities: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to the delivery location, courier operations, public holidays, weather conditions, or other circumstances beyond our control.
Order Tracking
We ship through Delhivery and other trusted logistics partners.
Once your order has been dispatched, tracking details will be shared via email, SMS, and/or WhatsApp, where applicable, so you can follow the status of your shipment.
Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the outer and inner packaging
This information will help us review and resolve the issue promptly.
Need Assistance?
For shipping or order-related queries, contact us at:
Email: support@sheom.co.in
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
SHEOM™
Fragrance Beyond Ritual